Welcome to the Help pages. 

Here you will find a wide range of information that you might be interested in.

Who is Arttronix?
Arttronix is a one stop solution provider for smart devices, providing Bom kitting, PCB assemblies, wire harness and more value added services to worldwide customers.

Why buy from Arttronix?
With the direct support from the manufactures, you get  the most competitive price and professional technical support at Arttronix.

Registration

Do I need to register online?
If you are going to order online, yes, please type in the necessary information to see better price. please make sure the information is right, whereas the products may be shipped wrongly to someone else.

What could I do if I forget the password?
Pls click on "Forgot Password" and a new password will be sent to the email address you registered with. 


Order
Can I order online and pay offline?
Yes, you are allowed to pay as you want, please talk to the Sales Representative for the best support.

Can I cancel or change my online order?
After confirming and paying the purchase order, order cancellation and order details change are not acceptable for the electronic components. Please check carefully before placing an order. But the order can be canceled when the online order is not being paid, and the order can be changed if the product has not yet been shipped, please contact our sales representatives to change the order details, such as delivery destination, delivery time or other information.

Can I order offline?
Yes, please choose the best way you like, we are happy to work with you in any form.

Why the stock availability changes?
The online available stock includes the Arttronix stock and manufacture’s stock, stock won’t be locked for any unpaid customers unless there is cooperative contract signed.

What is MOQ displayed?
MOQ means minimum order quantity required, it varies as different product.

Is there any easier way to get my Bom list quoted?
Comparing with keying-in the part numbers one by one, BOM UPLOAD will be the best choice.

Does the price include the shipping cost and other charges?
No, prices are exclusive of taxes, impositions and other charges, including sales, use, excise, value-added and similar taxes or charges imposed by any government authority, international shipping charges, forwarding agent's and broker's fees, bank fees, consular fees, and document fees.

Can I get Free Shipping?
From time to time, Arttronix may offer free shipping service on the promotional activities, please pay attention on our online bulletin.

Can I get discount at Arttronix?
Sure, when you get registered and order more than the listed quantity, you may get discount from the sales representative for some products.

Who is responsible for VAT and other tax fees?
Since the VAT and tax fees will be different in different country, you need to pay it by yourself, and our price doesn’t include VAT and tax fees.

Where can I get the Invoice?
After you place the order online or offline, you will get the Sales Invoice by e-mail, and Commercial Invoice will be provided when we arrange the shipment.


Payment
What is the payment method?

● TT in advance (Bank transfer)You can choose any of the following methods for the order.

You can see our bank information after you place the order online. Please transfer the money within two business days from the date of placing the order. Shipment will be made after the account department confirm the payment. Customer is responsible for the bank charges of each side, sharing the payment slip with us may speed up the shipment.

● Credit Card
The credit cards that can be used for payment are Visa, Master, JCB and AMEX.

● Paypal

If you have a paypal account, you can pay via Paypal simply.

● Alipay

Alipay is only available in China Mainland and Hong Kong.

● Western Union
Use Western Union to send the money online, no bank account needed.

●  Credit account（Net 30 days）
Net 30 payment term will be only offered to those who have been approved.   

If you need any further assistance, please do not hesitate to contact us by telephoning Customer Services on +852 3962 2667 or emailing info@arttronix.com.